Module 01Module 1 of 3
Computer hardware and diagnostics
- PC components and compatibility
- Fault isolation and diagnostic tools
- Storage, memory and peripheral maintenance
Practical project
Diagnose and document a simulated PC fault
Altavox Academy · Course pathway
IT Support & Systems Administration
Develop practical skills for maintaining computers and supporting users. Learn diagnostics, Windows installation and configuration, software deployment, endpoint protection, networking basics, backups and service desk procedures.
Duration
Confirm with Academy
Curriculum
3 learning modules
Learning style
Project-focused
Course focus
PC hardware diagnostics · Windows installation and configuration · Drivers, updates and software management · Endpoint security and backups
What you will learn
The course is structured around practical skills that can be demonstrated through exercises and a final project.
PC hardware diagnostics
Windows installation and configuration
Drivers, updates and software management
Endpoint security and backups
LAN and Wi-Fi troubleshooting
Ticketing and user support
Course syllabus
A practical outline of the subjects and project work covered in this learning pathway. The Academy will confirm the final delivery schedule.
Module 02Module 2 of 3
Operating systems and endpoint care
- Windows installation and activation compliance
- Drivers, updates and user profiles
- Security software, permissions and backups
Practical project
Prepare a secure workstation setup checklist
Module 03Module 3 of 3
Networking and service desk operations
- IP, Wi-Fi and connectivity troubleshooting
- Remote support safety and user consent
- Ticket lifecycle and technical documentation
Practical project
Resolve and document a sample support ticket
Who should take this course?
- Beginners entering IT support
- Office and school ICT support staff
- Technicians strengthening troubleshooting skills
Possible career pathways
- IT Support Technician
- Desktop Support Associate
- Junior Systems Administrator
These are example pathways, not a promise of employment or placement.
Assessment & completion
Practical troubleshooting assessment and documented service procedure.
Course completion requirements, assessment format and any certificate arrangements will be confirmed by Altavox Academy before enrolment.
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